Smooth Lyfe policies, warranty and shipping information
Shipping and Modifying Orders:
Shipping orders usually take up to 3 days to get processed and shipped out. Expect your package within 2 weeks from shipping date and please allow some time for our current pandemic situations as shipping times can be delayed. We are taking the necessary precautions to keep our customers safe and satisfied.
Tracking number will be provided in an email and we are working very hard to have each package shipped out as fast as possible.
Free Coverage for Missing, Damaged, Lost or Stolen Packages or Items Within Package:
Here at Smooth Lyfe we take the utmost care in safely and accurately packing our products. Despite our best efforts, after packages leave our warehouse, occasionally they will be lost, stolen, damaged or go missing while in transit to our customers.
To address this issue we offer our own shipping coverage on every package shipped at no additional cost! If any of the above issues arise, we will work with you to obtain a refund or reshipment on your package. This offer is only valid within 30 days of the marked shipped date of the package. Any requests for coverage that are sent after this 30 day period may be denied.
If item is marked as "delivered," but the customer does not receive item, we must be contacted at most 7 days after the day the package is marked as "delivered" via tracking to be eligible for coverage.
Customer agrees that any re-shipments will have signature confirmation included to ensure delivery.
Our return policy below only applies to orders from www.smoothlyfe.com, if you ordered from another platform or vendor, please contact them for return information.
If you are not satisfied with any products, you may return it for a refund, under the following conditions:
1. Your refund request must be made within thirty (30) calendar days of the delivery of the item according to tracking information on the order. All items must be in transit, according to tracking information, back to our location within thirty four (34) calendar days from when the delivery date of the item. Items that do not begin their transit during this time period will receive partial refunds in an amount at the sole discretion of Smooth Lyfe.
2. We will only refund product costs, shipping charges are non-refundable.
3. Unused products will be fully refunded. Used products, as long as all original items and packaging are included and in reasonable condition, can still be returned, but will be subject to a 20% restocking fee of the purchase price. Due to the personal nature of our products, used products are defined as any product that has a broken seal or appears to have been taken out of the packaging (even if it was just used once and cleaned afterwards).
If any items/parts are missing we reserve the right to increase the restocking fee up to 50%.
4. We will deduct the cost of return shipping we incur from any refund, this cost is typically is between $3-$5.
Our warranty applies only to products sold on www.SmoothLyfe.com and items sold through authorized distributors. Smooth Lyfe reserves the right to deny warranty claims on products sold by unauthorized companies or individuals such as eBay, counterfeits on Amazon, or other sales channels. Feel free to inquire if a distributor is authorized via email at firstname.lastname@example.org
All products by Smooth Lyfe undergo quality control inspections. However, if you believe you have received in anyway a defective product, you must bring it to our attention by emailing email@example.com within 30 days of the delivery date of your order. Please provide photographs of the defect for us to review. We will evaluate on a case by case basis how to resolve your concerns. We are willing to work with you to make things right by sending replacement items, parts, or issue a partial or full refund.
Modifying Orders After They Are Placed:
We try our best to process and fulfill orders ASAP which prevents us from making changes to your order after it is placed. Therefore, all order details and total amounts paid are final once the order is placed. We ask you please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct.
If there are any errors in your information provided, please contact us ASAP and we will try our best to change it before shipping. We cannot promise any changes will be made, but will put our best effort in to make it happen.
Shipping Times and Instructions:
We promise on our end to tender to the Post Office packages in the time frame quoted and with the shipping service as stated at checkout. However, we have no control past that point as to the Post Office's shipping speed and manner of delivery. In general the Post Office is very reliable with delivery and shipping speeds, but unfortunately once in a while packages may get delayed for one reason or another.
Once the package is in the Post Office's possession, we are unable to speed up delivery or forward requests for the postman to deliver at a certain time of day or location. We appreciate in advance your patience and willingness to work with the Post Office in receiving your package, albeit it may not be at the time or place you'd prefer.